Orders typically ship within 1–2 business days. Standard delivery takes 2–5 business days after dispatch. You’ll receive tracking once your order ships.

We currently ship to the United States.

We can accommodate changes within 1 hour of purchase if the order hasn’t shipped. Email lv@shopkami.co with your order number and request.

KAMI currently offers full sizes EU 36–41. If you’re between sizes or prefer extra room, we suggest sizing up for boots and loafers. For personalized fit advice, email lv@shopkami.co.

Yes - our low, walkable heels (around 2" or ~5cm) feature leather insoles and stable silhouettes designed for comfort from day to night.

Yes—we offer one free exchange for a different size of the same style/model, provided the item meets return eligibility. We’ll issue a prepaid label and ship the exchange at no cost. If your size isn’t available, we’ll process a refund per the return terms.

You can initiate your return or exchange via the KAMI returns portal. If your return or exchange is approved, we’ll issue a return authorization and a prepaid return label with instructions.

Please contact lv@shopkami.co if you have any questions or issues with your return or exchange.

Once your return is received and approved, refunds are issued to your original payment method within 10 business days (bank processing times may vary). If it’s been over 15 business days since approval, email lv@shopkami.co.

Nappa/Florentique leather: Wipe with a soft cloth; use a neutral cream sparingly; store with inserts.
Suede: Brush with a suede brush; protect with a suede-safe spray before first wear; avoid heavy rain.
For all styles: store in dust bags, avoid prolonged moisture/heat.

They’re not fully waterproof. Use a leather/suede protector and avoid heavy rain. If they get wet, stuff lightly with paper and air-dry away from heat.